Spa Etiquette & Cancellation
Reservation and Arrival
Please send a request at least two hours prior to your desired reservation time to ensure we are able to review your request. We will contact you to confirm your reservation request or to provide alternative times.
Note that appointments are not confirmed until you receive a booking confirmation from us. If you have an urgent enquiry, please call us at +81 (0) 136 55-7796.
A Moment of Peacefulness
Please be sure to switch off your mobile phone to enhance both your experience and that of other guests around you.
Should you wish to cancel an appointment, please let us know at least 24 hours beforehand or a full cancellation fee of the treatment will be charged. Please note that in the case of no-show, guests will be charged the full treatment price.
We recommend not to bring any valuables with you. The Management accepts no responsibility for the loss of money or valuables of any kind brought onto Rikka Spa premises.
Minimum Age and Pregnant Women
We appreciate your understanding that we are unable to provide treatments to persons below the age of 16 years old or to pregnant women.
Health and Safety Protocols
Rikka Spa facilitates safe distancing without compromising on service or your experience. All high-touch surfaces are consistently sanitised between treatments.
Depending on the style of treatment masks may be removed during the treatment, however at all other times, please keep your masks on.
Opening Hours & Location
Summer: 14:00 to 21:00
Winter: 14:00 to 23:00
Rikka Spa is located on 1st Floor of Annupuri building.