Reservations Summer Seasonal Staff

Job Overview

The Setsu Niseko Reservations Officer will communicate with hotel guests via telephone, email, etc., and make accommodation reservations. They brainstorm ideas as a team to maximize the hotel's occupancy and implement them.

Responsibilities and Duties

The key tasks that are required of this person include:

• Quoting and processing booking enquiries with guests via email and telephone
• Updating/checking rates on OTA channels
• Following up with the guest on outstanding matters
• Monitoring the local market to help in planning of future sales strategies
• Handling agent and OTA bookings via email and telephone
• Supporting PMS system updates
• Performing reservation checks
• Supporting the wider sales team as necessary

Reports to: Setsu Niseko Sales & Reservations Assistant Manager

Qualifications / Requirements

• Native or business level Japanese with conversational level English
• Effective communication skills in both written and oral forms, able to communicate with staff throughout the company
• Punctual and able to show appropriate consideration for colleagues
• Be a flexible and engaged team member
• Ability to learn quickly and follow processes
• Attention to detail is a must
• Be able to work on weekends and public holidays
• Visa status permitting work in Japan

Standard Working Hours

Minimum 3 days per week. 9 hours per day (with 1 hour break); between 9:00-18:00.

Contract Period

May 6, 2024 – November 30, 2024

Wage

¥1,400 per hour

Employment Benefits

• Subsidised staff accommodation close to Hirafu area
• Commuting allowance to and from your home to work if further than 2km from work, capped at ¥45,000 per month
• Discounts on a variety of products owned within the group companies: golf, accommodation stay etc
• Full set of social insurance enrolment according to the law

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter to: seasonal_employment@setsuniseko.com