Concierge Summer Seasonal Staff

Job Overview

The concierge performs day-to-day concierge duties. Handle the requests from the guest and owners and arranging all the necessity during their stay such as ski lessons, equipment rental, transportation and restaurant reservations. The team works together to improve the service every day for the owners and guests to experience the best hospitality in Setsu Niseko.

Responsibilities and Duties

The key tasks that are required of this person include:

• Handling all the inquiries from owners and guests
• Arranging reservations for restaurants, spa and activities
• Assist and liaise with Front Desk, Bell, and Onsen reception
• Communicate well with restaurants, transfer and activities suppliers and other suppliers outside of the hotel

Reports to: Setsu Niseko Concierge Assistant Manager

Qualifications / Requirements

• Understand Setsu Niseko’s vision for customer service and be committed to its delivery
• Be an excellent, flexible, inspirational and involved team player
• Ability to set priorities and work to deadlines with close attention to detail
• Always be punctual and considerate of fellow work colleagues
• Native or business level English. Conversational level Japanese is a plus.
• Visa status permitting work in Japan

Standard Working Hours

9 hours per day (with 1 hour break); between 7:00-24:00; 30-40 hours a week.

Contract Period

April 1, 2024 – November 11, 2024

Wage

¥1,400 per hour

Employment Benefits

• Subsidised staff accommodation close to Hirafu area at 800 JPY per night
• Commuting allowance to and from your home to work if further than 2km from work, capped at ¥45,000 per month
• Discounts on a variety of products owned within the group companies: ski rentals, ski school, golf, accommodation stay etc
• Full set of social insurance enrolment according to the law

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter to: seasonal_employment@setsuniseko.com