Frequently Asked Questions

This is a shared private jet package, meaning you and up to 11 other guests will share a single, luxurious Gulfstream G550  (or equivalent type). This model allows us to offer the unparalleled convenience and comfort of private air travel at a more accessible price point.

You will be flying on a Gulfstream G550 (or equivalent type), a leading ultra-long-range business jet known for its comfort, and state-of-the-art technology.

Seats will be pre-assigned based on group sizing and total numbers of traveling guests. Seat plans can be found here. 

Each guest is permitted one large suitcase with a maximum weight of 30kg (or 15 suitcases in total), along with one carry-on bag. Ski bags can be carried onboard subject to dimensions. Large ski bags will need to be shipped separately prior to travel. L’Voyage will assist and support on this depending on guest needs.

You will bypass the commercial airport experience entirely by using private jet terminals and lounges. Departures will be from the Singapore Seletar Airport. Arrival times at the terminal are recommended at around 45 minutes before departure time.

Upon arrival at the Seletar Business Aviation Centre, you will be greeted and seated by L’Voyage staff. You will enjoy a relaxing beverage while the staff prepare your passports and luggage to be screened by the immigration and customs. You will then be escorted to the aircraft for embarkation. The process is quick, seamless, and only takes a short amount of time.

Departure from Singapore will be from Seletar Airport, whilst your arrival back into Singapore will be into Changi Airport through its VIP terminal, JetQuay CIP. For Hokkaido, you will arrive and depart from the New Chitose Airport Hokkaido Business Aviation Centre (HBAC).

Yes. You will enjoy a curated experience from the moment you step on board. This includes gourmet catering, a premium selection of beverages, and a dedicated crew to cater to your needs throughout the flight.

Based on the early departure from Singapore a light breakfast will be served, as well as a full lunch with drinks and snacks throughout the flight. 

For the return flight from Sapporo, guests will be served a 3-course dinner made with fresh Japanese ingredients, along with snacks and drinks throughout the flight.

Catering menus are provided ahead of the flight for guest selection. Any allergy restrictions can be accommodated with prior knowledge. Please let us know of any dietary restrictions or preferences when booking.

The aircraft has a full entertainment system and other amenities such as newspapers/magazines, boardgames etc. The seats are made of cowhide leather with hand stitches that recline around 30 degrees. There is no Wi-Fi available onboard.

The flight times are 7hr 50min for your flight to Sapporo and 8hr 20min for your return flight to Singapore. This may change slightly depending on weather conditions.

Once through customs at the New Chitose Airport Hokkaido Business Aviation Centre (HBAC), you will be met by your private transfer. Your luggage will be promptly handled and loaded into a separate luggage transfer and you will be seamlessly transferred to Setsu Niseko.

While rare, any changes to the schedule due to weather or airports related issues, we will be communicated to you in advance by our team. In the event of an unforeseen delay or cancellation, we have contingency plans in place to ensure your travel is as smooth as possible.

While the flight is fully catered, you may bring your own food onboard.

Yes, there is no age limit for this package. Infants under 2 years can sit with an adult on the lap for no additional fee. Older than 2 years (24 months) will need to occupy a seat and pay the same flight costs.

Package pricing is based on twin share for Studio and quad share for the Two Bedroom suites, any changes to this configuration will result in different pricing.

The package includes the following:

• 7 nights in a Studio or Two Bedroom Suite with Tatami at Setsu Niseko
• Direct return shared charter flights between Singapore and Sapporo on the luxurious Gulfstream G550 (or equivalent type)
• Private return airport transfers
• A welcome dinner at méli mélo -Yuki No Koe- prepared by Michelin Chef Sato, with a paired complimentary bottle of wine for your evening
• Your winter adventure will be curated by the Setsu Niseko Concierge team, offering recommendations and arrangements for ski rentals, lessons, and exclusive winter activities

Yes, room upgrades are available for an additional charge. All upgrades are subject to availability at the time of booking with limited availability options.

Setsu Niseko offers a wide array of luxurious amenities, including the Wellness Centre with traditional Japanese onsen, Rikka Spa, our onsite Spa, a state-of-the-art gymnasium, and Studio En yoga studio. There are also onsite rentals with Rhythm rentals, as well as our dedicated ski concierge at our ski locker area.

The package includes a special welcome dinner at the on-site restaurant, méli mélo -Yuki No Koe-, prepared by Michelin-starred Chef Sato. Daily Breakfast is included, however, other meals are not included but can be enjoyed at any of the six on-site restaurants or in the surrounding village.

Ski equipment is not included but can be easily arranged. Setsu Niseko has a convenient on-site Rhythm ski rental shop, and our concierge team can pre-book your fittings for a seamless experience.

Setsu Niseko provides a continuous, complimentary shuttle service to and from the Hirafu and Ace Gondola, making it easy to access the slopes without hassle.

The Setsu Niseko concierge team can curate a wide range of winter adventures, including snowshoeing, snowmobiling, and guided tours, all subject to availability.

Yes, our concierge team is dedicated to curating your entire stay and can assist with restaurant reservations at any of Niseko’s world-class dining establishments. In saying that, more restaurants require guests credit card information to secure their reservation, which makes it difficult for the hotel to book on the guests behalf.

Yes, Setsu Niseko offers a kids playroom and the concierge team can assist in arranging ski lessons and other family-friendly activities, making it an ideal destination for families.

Setsu Niseko offers 6 different dining concepts under one roof, offering guests a variety of world-class international and local cuisine for dine-in and takeaway. For more information, please visit our Dining page.

Yes, we do have private dining rooms available for larger gatherings or special celebrations. Our culinary team are happy to curate a special menu to suit your needs and help ensure your night is special and memorable. Private catering can also be provided in the privacy and comfort of your own apartment suite.

Our Wellness Centre is one of the largest in Grand Hirafu and offers a comprehensive range of of facilities and services. Rejuvenate in our public and private onsen with sauna and cold dipping pool, gymnasium, spa and yoga studio. For more information, please visit our Wellness page.

Yes, it is available to hotel guests only. Bookings are subject to availability, please contact our Concierge team at [email protected] to make your private onsen booking (once your room reservation is confirmed). Subsequent bookings will be charged at ¥2,000/timeslot. For more information, please visit our Wellness page.

Please see our onsen etiquette here.

The hotel is not ski-in or ski out, but it is just down the road from the Grand Hirafu Gondola. Setsu Niseko will have a constant shuttle service taking guests from the ski concierge to the gondola and back whilst the ski slopes are open. (Note that Grand Hirafu Gondola is approx. 750m/ <10 minutes walk/ 2 minutes shuttle from the hotel).

Yes, this is possible. Please have the items delivered earliest 2 days before arrival and ensure delivery payment is made upon delivery. Kindly note a handling fee will be charged if payment is not made upon delivery. Do also include detailed information such as reservation name, reservation number and arrival date. We will deliver it to your room prior to your arrival to make sure you have a seamless check-in experience.

Yes, we are able to assist. For more information on luggage sending, please click here.

At our on-site Rhythm snowsports rental shop, there is a wide range of snow gear options and everything you need, providing convenience without leaving the hotel door. For more information about Rhythm adventure experts, please visit our Adventures page.

You can store your ski / snowboard, poles and boots within your private ski locker located in the ground floor Ski Centre. All lockers are conveniently accessible with your door key. Each suite also includes convenient closets for your ski jackets/wear.

Feel free to approach our concierge team to assist you with booking ski lessons, transfers and other snow activities.

Feel free to approach our concierge team at [email protected] to assist you with a variety of in house restaurant options. Kindly understand that for any outside restaurant reservations, guests will need to make the reservation directly with the restaurants.

Skis/snowboards, boots, goggles, gloves, jackets and pants are what you need. Do not worry if you do not have them as they are available for hire at our onsite Rhythm rental store, and our team will be here to help you find the right sizes.

It depends on what you prefer. Skiing is commonly said to be easier to pick up as a beginner, while snowboarding is said to offer more flexibility across different terrains once you learn it. But it depends on personal preference. If you have previously enjoyed ice skating, it might be better to start with skiing. For those who are experienced with surfing or skateboarding, it might be easier to pick up snowboarding. Whichever you choose, you will have a great time on the slopes in Niseko.

Yes, it is highly recommended to take a lesson. Learning the right basics will definitely help you feel comfortable on the slopes. There are plenty of lessons options to choose from, please feel free to consult with our concierge team to arrange the right lesson for you.

Yes, this can be arranged if your child/children are at the same level of ability, otherwise we would not recommend it as the instructor will need to make allowances for the pupil with the least experience.

Riding on powder snow requires a different technique to riding on groomed runs. Our Setsu team would recommend that those new to Niseko slopes take a powder guide lesson before hitting the slopes. This introductory session will teach you how to ride in powder correctly and offer tips on the powder secret spots, allowing you to maximise your on-piste experience.

We recommend Grand Hirafu, just 2 minutes away from Setsu Niseko in one of our complimentary private shuttles. Grand Hirafu is the largest ski resort in Niseko United and offers plenty of runs to explore.

There are two types of lift passes to choose from;
– Grand Hirafu and Hanazono lift pass: This is perfect for first timers and beginners, giving you access to 60% of the Niseko United ski resort.
– All Mountain lift pass: This lift pass offers you access to all 4 resorts in Niseko United, giving you more options for terrains and ski lifts. This is perfect for intermediates and above who want to explore the area.

You can access the 4 resorts within Niseko United via the top lifts, or take a Niseko United resort shuttle.

There are many fun things to do in Niseko;
– On-snow off-ski activities: Snowmobiling, snowshoeing, snow tubing, etc
– Sightseeing spots: Milk Kobo, a place worth visiting for fresh dairy produce and ice cream, Ostrich farm, etc.
– Cafe hopping: There are plenty of local cafes with great quality coffee and pastries within 20 minutes of the hotel.
– Cuisine: Enjoy Hokkaido’s fresh ingredients with 6 different dining concepts within Setsu Niseko and over 100 restaurant and bar options within the Grand Hirafu area.
– Events: Setsu Niseko offers you a wide range of events you can enjoy during your stay.
– Alpine retreat: Setsu Niseko offers a range of spa and wellness facilities within the hotel from yoga classes to full spa treatments.
– Onsen hopping: There are are a number of natural hot springs within the local area for you to explore.
– Day tours: Hokkaido has so much to offer. There are many options within 1-2 hours drive from Niseko such as Otaru, Lake Toya and Sapporo.

To explore more options, please visit our Adventures page, or contact our dedicated concierge team who will be more than happy to recommend activities and make bookings on your behalf.

Check-in time is 15:00. Check-out time is 11:00. Early check-in or late check-out is subject to availability only, please contact our team should you require our assistance.

All suites including private terraces are non-smoking. Anyone found smoking in the suites will be fined. Please note that we do have a communal smoking room located on level one.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, our kids playroom is available 24 hours a day for you to enjoy family time with your little ones.

Yes, we can provide a baby cot and high chair at no additional charge (subject to availability). Please contact our Reservations team at [email protected] to reserve during your stay.

Yes, we can arrange a babysitter for you. Please contact our Concierge team at [email protected] for more details.