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Reservations & Sales Officer

Job Overview

The Setsu Niseko Reservations & Sales Officer will be responsible to execute the sales strategy of selling accommodation and guest services to potential guests. Guests will contact the Reservations Officer via e-mail, through our website or via a phone and the Reservations Officer must communicate effectively with the guest to find the proper accommodation/guest services which fits their needs whilst ensuring an excellent guest experience.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Quoting and processing booking enquiries with guests via email and telephone,
  • Updating/checking rates on OTA channels
  • Following up with the guest on outstanding matters.
  • Monitoring the local market to help in planning of future sales strategies
  • Handling agent and OTA bookings via email and telephone
  • Support with PMS system updates
  • Performing reservation checks
  • Supporting the wider sales team as necessary

Reports to: Setsu Niseko Sales & Reservations Assistant Manager

Qualifications / Requirements
  • 2 years of experience as a sales staff in the tourism industry.
  • Native or business level English. Conversational level Japanese is a plus for internal communication.
  • Always punctual and considerate of fellow work colleagues.
  • Passionate about the winter season and a love of the outdoors.
  • Self-motivated with a drive to improve business outcomes.
  • Be a flexible and engaged team member.
  • Ability to learn quickly and follow process.
  • Attention to detail is a must.
  • Must be able to receive directives and ensure they are accurately and promptly followed through in the manner specified to their conclusion.
  • Visa status permitting full-time work in Japan. Sponsorship is available for the right applicant.
  • A Driver’s License is recommended to enable yourself in Niseko.
Standard Working Hours

9 hours per day (with 1 hour break); between 8:00-18:00; 5 days a week.

Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)
  • Relocation expenses paid (up to 200,000 yen from outside of Hokkaido and 100,000 yen from within Hokkaido, based on actual expenses)

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter to: careers@setsuniseko.com.